Make a Claim

 

Making a claim is simple with ShelterCare, just follow the steps below:
  1. Download and print out the .PDF of the claim form. Download Claim Form Here

  2. Fill out Part 1 of the form. Be sure to print clearly and provide all required information.

  3. Take the form to your veterinarian and have them fill out Part 2 of the form and sign.
    Note: Ask your veterinarian if they are using EVE (real-time claims filing for veterinary hospitals and clinics.)

  4. Sign and date your claim form before you fax or mail it in.

    24PetWatch Pet Insurance Programs
    P.O.Box 2150
    Buffalo, NY  14240-2150

    Call us toll free:
    1-888-897-7387

    Fax: 1-866-369-PETS (7387)

    Call Center Hours
    (Eastern Time)
    8:00am to 9:00pm (Mon-Fri)
    9:00am to 6:00pm (Sat)

The documents are in Acrobat format. If they don't open automatically when you click on them, go to the "Acrobat Reader" website to download and install the free Acrobat 6 reader.



Thank you so very much for being there during our recent crisis with DJ and the poisoning incident! We think it was the canned dog food that has been recalled nation-wide that caused her illness. She presented symptoms of vomiting, weakness, panting, thirsting, and could barely walk. She was originally misdiagnosed with cancer and we were told we may have to put her down, but we chose to wait, doubting the diagnosis. DJ required IV, tests, and hospitalization for several days; all of which was covered by PetCare. When she got back from the hospital I put her on raw foods and she bounced right back and seems better than ever!

Client: Maureen Kirby   Pet: DJ, Husky/Lab cross, 9 years old   Condition: Liver Problems
Claim submitted: $1215.22   Claim Paid: $972.18