Make a Claim

 

Making a claim is simple with ShelterCare, just follow the steps below:
  1. Download and print out the .PDF of the claim form. Download Claim Form Here

  2. Fill out Part 1 of the form. Be sure to print clearly and provide all required information.

  3. Take the form to your veterinarian and have them fill out Part 2 of the form and sign.
    Note: Ask your veterinarian if they are using EVE (real-time claims filing for veterinary hospitals and clinics.)

  4. Sign and date your claim form before you fax or mail it in.

    24PetWatch Pet Insurance Programs
    P.O.Box 2150
    Buffalo, NY  14240-2150

    Call us toll free:
    1-888-897-7387

    Fax: 1-866-369-PETS (7387)

    Call Center Hours
    (Eastern Time)
    8:00am to 9:00pm (Mon-Fri)
    9:00am to 6:00pm (Sat)

The documents are in Acrobat format. If they don't open automatically when you click on them, go to the "Acrobat Reader" website to download and install the free Acrobat 6 reader.



When I signed my cats up for PetCare insurance I had no idea how wonderful it would be. Nova had a urinary tract infection and required surgery. PetCare paid almost the entire amount of the surgery plus they paid all of the cost of the medications and prescription food. When I got my Brussels Griffon I immediately signed her up. Several months later she needed surgery for a luxated patella and PetCare paid all but my $100 deductible. This is the best and only pet insurance to buy....I told my vet about it and had PetCare send him brochures to put in his office and have recommended them to my family and friends.

Client: Sari Remer  
Pet: Nova, Domestic shorthair Condition: Lower Urinary Tract Disease
Claim Submitted: $2069.74 Claim Paid: $1839.93 
Pet: Liv, Brussels Griffon Condition: Patella Luxation
Claim Submitted: $1937.93 Claim Paid: $1837.25